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Company Name:
Eaga Plc
Website:
www.eaga.com
Industry Sectors:
Support Services, Energy Efficiency, Renewables
SEE Listing Publication Date:
[Not yet fully SEE listed]

SEE Questionnaire Summary

Business Introduction

Description of business

As tackling climate change, reducing carbon emissions, controlling energy costs and promoting energy conservation have moved towards the top of the business, politics and society agendas, demand for energy efficiency products and services has grown.

Since Eaga’s establishment in 1990 we've been at the forefront of environment, energy efficiency and social justice agendas across the UK, with operations in Canada, India and Ireland.

Eaga operates across a broad spectrum of markets, although the services we offer address the fundamental challenges of climate change and/or social inclusion. We have specialised in delivering large scale programmes for two decades, with capacity that serves thousands of customers across the country every single day.

As the UK’s leading provider of residential energy efficiency solutions, Eaga’s activities reduce carbon emissions by more than one tonne in the average home. We insulate a quarter of a million homes and fit more than 50,000 energy efficient central heating systems across the country every year. We are also pioneering renewable energy technologies such as solar thermal and air source heat pumps, and are leading on the development of future technologies in large-scale service delivery.

We're a co-owned business with more than 5,000 Partners (our employees) in over 50 locations. We are proud to deliver outstanding customer service and central to our success is solid commitment to the principles of employee ownership and our strong corporate and social values.

Business vision

Our vision is to lead the support services sector in the delivery of products and services that tackle environmental, energy efficiency and social justice challenges.

Business aims

To lead the support services sector in the delivery of products and services that tackle environmental, energy efficiency and social justice challenges.

To demonstrate that we care for our Partners, customers and communities with integrity, respect and enthusiasm.

Business philosophies and beliefs

We are a unique, values-driven co-owned business, and care for our Partners, customers and communities with integrity, respect and enthusiasm.

Business Values

  • We are a winning team

  • We are customer focused

  • We are dedicated to continuous improvement

  • We have a sense of urgency

  • We act responsibly and safely

  • We are professionals

  • We embrace change and will maintain a sense of fun

Business Information

Date established:
1990
Contact details
Sam Robinson Social Responsibility Manager sam.robinson@eaga.com 01912458533
Business structure
co-owned plc
Address of company headquarters
Eaga House Archbold Terrace Jesmond Newcastle-upon-Tyne NE2 1DB
Countries of operations
UK, Republic of Ireland, Canada, India.
Countries where goods and/or services are sold
Services provided in the UK, the Republic of Ireland, Canada and India.
Size of workforce
5,000.
Financial year
1st June to 31st May.
Market capitalisation
At our most recent reporting date of 31st May 2009 eaga's market capitalisation figure was GBP £738.9 million.
Turnover (last financial year)
Please click here to refer to our 2009 Annual Report and Accounts [http://ww7.global3digital.com/exreport/pdfs/viewer.jsp?ref=8&page=1&zoom=std&view=list&layout=single]
Profit (last financial year)
Please click here to refer to our 2009 Annual Report and Accounts [http://ww7.global3digital.com/exreport/pdfs/viewer.jsp?ref=8&page=1&zoom=std&view=list&layout=single]
Details of owners
Please click here to refer to our 2009 Annual Report and Accounts [http://ww7.global3digital.com/exreport/pdfs/viewer.jsp?ref=8&page=1&zoom=std&view=list&layout=single]
Directors' other business interests
Please click here to refer to our 2009 Annual Report and Accounts [http://ww7.global3digital.com/exreport/pdfs/viewer.jsp?ref=8&page=1&zoom=std&view=list&layout=single]

Goods and Services

Eaga operates across a broad spectrum of markets, although the services we offer all address the fundamental challenges of climate change and social inclusion. We have a proven infrastructure that has driven our ability to deliver large scale programmes for the last two decades, with a delivery capacity that serves thousands of customers across the country every single day.

Climate Change

As the UK’s leading provider of residential energy efficiency solutions, Eaga’s activities reduce carbon emissions by more than a tonne in the average home. We insulate a quarter of a million homes and fit more than 50,000 energy efficient central heating systems across the country every year.

We are also pioneering renewable energy solutions such as solar thermal and air source heat pumps, and are leading on the development of future technologies.

We have a history of devising, developing and delivering innovative environmental products, and rolling them out at scale nationwide. For example, the Eaga Showersmart has been installed in hundreds of thousands of homes in the UK, a unique device that helps householders to save water and save energy, making a real impact on climate change in the process.

Social Inclusion

Since 1990, Eaga has delivered to some of the most vulnerable homes in society. We have helped reduce fuel poverty, provide greater warmth and comfort and have boosted incomes to millions of families across the UK. Our experience in identifying those most vulnerable, understanding how to meet their needs and providing real solutions that make a lasting difference is both substantial and proven across many years.

Through Schemes such as Warm Front, the Digital Switchover Help Scheme, the Home Energy Efficiency Scheme (HEES) and Benefit Entitlement Check, we remain a force for social inclusion today, serving customers with high demands but low expectations, and making sure that our focus on service excellence never wavers.

Business Responses

Jump to:

Environment

Are any of your company's products or services environmentally certified (i.e. under a third party certification scheme addressing environmental aspects, such as eco-labelling or organic certification)?

Rationale for question

Environmental certification, or 'eco-labelling', provides an indication for the consumer that a product or service meets certain environmental standards, normally guaranteed by an independent third party, when compared with other products or services of the same type. For example: eco-certification schemes for tourist accommodation encourage operators to minimise their environmental impacts; energy labels identify energy efficient electrical equipment; forest certification schemes ensure that timber is grown and harvested in a sustainable way and, depending on the scheme, may also signify that it has been legally sourced.

Reliable environmental certification and labelling is an effective way of informing customers about the environmental impacts of selected products and services, and the choices they can make. It empowers buyers to discriminate between products and services that may be harmful to the environment and those that are more compatible with responsible environmental objectives. However, some claims are not verifiable or are too imprecise to be of use; this is an increasing problem as ever more labels are created. The UK Department of Environment, Food and Rural Affairs (defra) has produced various guides for businesses and other organisations choosing and using environmental labels and other credentials for green products and services.

Credible labelling schemes include: Blue Angel, Bluesign, Demeter, Dolphin Safe, Ecocert, Energy Saving Recommended by Energy Saving Trust, Energy Star, European Ecolabel ('The Flower'), Florimark, Forest Stewardship Council, Green Tourism Business Scheme, LEAF Marque, Marine Stewardship Council, NAPM approved mark (National Association of Paper Merchants), Nordic Swan Ecolabel, Oeko-Tex Standard 100, Organic Farmers and Growers, Organic Food Federation, PEFC Council (Programme for the Endorsement of Forest Certification), Rainforest Alliance, Scottish Organic Producers' Association, and the Soil Association Organic Standard. This is not, however, an exhaustive list. There are many schemes available and others will be added as we are told about them.

There are still several business sectors where there is no good voluntary labelling scheme, or in which well-known standards or labels do not address all the issues which matter to buyers or do not meet market needs in other ways. So, even though they are not eco-labels, ISO 14001 and EMAS, the European Union Eco-Management and Audit Scheme, are included in this question because such certification indicates a serious concern to address environmental issues within a business. However, although having a certified environmental management system guarantees that the company has a system in place to tackle its environmental impacts, it does not guarantee that a particular product or service meets a given standard.

ISO 14001is an international standard for environmental management systems, externally monitored by independent bodies, which ensures that an organisation can manage its operations in an environmentally responsible way, appropriate to its particular needs. Users of such certified schemes are not allowed to use it on their products but they can make reference to it on company headed notepaper, on the sign in front of their factory, or on their website or on their vehicles. EMAS similarly incorporates the ISO 14001 requirements but is a higher standard as it requires a commitment to continuous environmental improvement and also includes a public reporting process, appropriate to the specific business operation, to communicate to its stakeholders what has been achieved. EMAS also uses a logo to indicate that a company is accredited.

For the purposes of this question, therefore, it might be certain products or services that are identified by an environmental label, such as an organic certification, to signify that products and services meet defined environmental standards, or it might be an entire company that is certified, using ISO 14001 or EMAS, as proof that its operations are managed in an environmentally responsible way.

Defining Terms

'Eco-labelling' is an effective way of informing customers about the environmental impacts of selected products and the choices they can make. It empowers people to discriminate between products that are harmful to the environment and those more compatible with environmental objectives.

'Organic' is used to describe food grown without most artificial fertilisers or pesticides and in a way that emphasises crop rotation, making the most of natural fertilisers and ensuring that the life of the soil is maintained. Animals are kept in ways which minimise the need for medicines and other chemical treatments.

Organic certification requirements generally involve a set of production standards that include:
  • avoidance of synthetic chemical inputs (e.g. fertilizer, pesticides, antibiotics, hormones, food additives, etc) and genetically modified organisms;
  • use of farmland that has been free from chemicals for a number of years (often, three or more);
  • keeping detailed written production and sales records (audit trail);
  • maintaining strict physical separation of organic products from non-certified products; and
  • undergoing periodic on-site inspections.

Organic food production has a legal definition within the EU. Within the UK, a minimum legal standard is set by government, with advice from ACOS (Advisory Committee on Organic Standards). Each stage of the organic food chain, from farms to shops (if they process the food in any way) must be inspected and registered in the UK by bodies such as the Soil Association, Organic Farmers and Growers or the Organic Food Federation. Each country within the EU and many outside has its own registration bodies.

'Biodynamic' farming is an approach based on the work of Austrian philosopher Rudolf Steiner. In addition to organic practices such as crop rotation and composting, biodynamic farmers rely on special plant, animal and mineral preparations and the rhythmic influences of the sun, moon, planets and stars. It meets the legal definition of organic.

Primary and Secondary answer requirements

ANSWERING YES

Companies must:

  1. Say if it is the company itself that is certified and/or specify which products or services are certified; and
  2. identify the labelling scheme(s) used or the environmental certification(s) held.

Companies may:

  1. describe any plans to expand certification in the future.

ANSWERING NO

Companies must:

  1. explain why they do not use a credible certification scheme that exists for their business sector, listing any business reasons, mitigating circumstances or other reasons that apply.

Companies may:

  1. discuss any future plans regarding environmental certification and labelling: and/or
  2. explain alternative ways to display responsible environmental behaviour.

ANSWERING NOT APPLICABLE is not a permissible answer to this question.


DON'T KNOW is not a permissible answer to this question.


NO ANSWER YET is only permissible under extraordinary circumstances and then for only a limited period.

YES

There are no credible eco-labelling schemes available for the support services we provide, however we do sell and produce many products that are environmentally certified. Our objective is to provide customers with a good range of competitively priced, highly energy efficient appliances.

Iguana Direct is a subsidiary of Iguana - our central heating installation arm. Iguana Direct sell competitively priced energy efficient light bulbs and high energy-efficient rated home appliances such as washing machines, fridges/freezers and dishwashers. All of these items carry the Energy Saving Trust's EU Energy Label.

This logo can be found on light bulbs, light fittings, refrigeration products, laundry and dishwashing appliances, as well as gas and oil boilers, heating controls, loft and cavity wall insulation. The EU Energy Label is a simple and effective way of comparing the energy consumption of different appliances. The appliances are rated A to G (or in the case of fridges now up to A++), A being the most energy efficient appliance and G the lowest.

In addition to this sales arm of the business, we produce the ShowerSmart device, a water efficiency product that will typically save more than 1 tonne of C02 over its lifetime. It is manufactured in the Netherlands and is Kiwa and Water Regulations Advisory Service (WRAS) certified. Kiwa is an independent quality assurance organisation. It has also been approved by OfGem to be used under the Government’s Carbon Emissions Reduction Target (CERT) imposed on energy providers due to its great carbon-saving potential.
Eaga has been fulfilling the eaga ShowerSmart under CERT since September 2008, and to date we have sent more than 300,000 devices to homes in Great Britain, which equates to a massive 300,000 tonnes of C02 saved.

Submit a comment and/or challenge the accuracy of this information:

(1 = v poor, 2 = poor, 3 = ok, 4 = good, 5 = v good)

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