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Company Name:
Digital Unite Ltd
Website:
www.digitalunite.net
Industry Sectors:
Specialist Internet and ICT Training Provider
SEE Listing Publication Date:
16 December 2009

SEE Questionnaire Summary

Business Introduction

Description of business

Digital and media literacy training for older people in particular and service providers, public and private, who work with older users and customers.

Business vision

To be the first stop organisation for all people, but particularly older people, wanting to acquire and maintain digital literacy skills. To be the first stop organisation for service providers wanting to help service users and customers transact digitally.

Business aims

To create the leading organisation promoting and developing digital literacy skills for older people.

Business philosophies and beliefs

Equality of access to digital technologies, regardless of age, geography or socio-economic standing.

Business Values

Exemplary service, exemplary resources, efficiency, candour, integrity and good manners.

Business mission

To open opportunities of the digital age to all people, particularly older people, who would like to explore and benefit from them.

Business Information

Date established:
1996
Contact details
Emma Solomon Managing Director emma.solomon@digitalunite.net Tel 0800 822 3951
Business structure
Company limited by shares
Address of company headquarters
PO BOX 1271 Woking Surrey GU22 2FP
Countries of operations
UK
Countries where goods and/or services are sold
No goods sold. Services provided in the UK
Size of workforce
4 and 3 freelance
Financial year
1st November to 31st October
Turnover (last financial year)
No information submitted
Profit (last financial year)
No information submitted
Details of owners
No information submitted
Directors' other business interests
None.

Goods and Services

At Digital Unite we try to bring media literacy to those who might not otherwise find access easy by offering training services. We place great emphasis on the promotion and development of literacy skills in older people.

Our services include:


  • Digital Literacy Skills Training

  • Silver Surfer's Day (SSD)

  • Digital Unite Community Programmes (DUCP)

Business Responses

Jump to:

Workforce

Has your company developed accessible work-life balance options that provide flexible working patterns for employees?

Rationale for question

Work-life balance is defined by the Work Foundation as individuals having a measure of control over when, where and how they work. It is achieved when an individual's right to a fulfilled life inside and outside paid work is accepted and respected as the norm, to the mutual benefit of the individual, the business and society.

Work-life balance is generally achieved through some type of flexible working practice. There is growing evidence that workers and employers can mutually benefit from such flexibility. The provision of work-life balance options increases productivity and overall employee welfare, thereby mitigating the negative effects of stress and absenteeism. Employers may also benefit from an increase in job applicants, as flexible working allows into employment those who were previously unable to engage because of other responsibilities, such as raising children.

Companies providing work-life balance options must ensure that business practice follows principle. Workers must be fully informed about the opportunities available. Co-workers and line managers must be given adequate resources to incorporate this flexibility into their work loads. To be effective, employees also need to be supported when considering taking up flexible work patterns. For instance, there should be no fear that they will be stigmatised, their job may be at risk, or their career development may be compromised.

Work-life balance options include, but are not limited to, the following:
  • career breaks where employees may take a paid or unpaid extended leave or sabbatical and return to their employer at the end of their time-off;
  • maternity, paternity or adoption leave beyond the statutory minimum where employers offer leave for a greater length of time and/or higher pay;
  • time off for dependents beyond the statutory minimum where employers are able to offer more assistance, such as an adjusted work schedule for individuals who must care for dependents during regular times of the week;
  • compressed weeks where employees may work their required weekly hours in fewer days and have the remainder of the days off, e.g. working a 40-hour week through 10 hours a day for 4 days;
  • job share where two employees may decide to share the responsibilities of one full-time job, with pay and benefits reflecting the amount of hours worked; and
  • leave for volunteer work where employers give time off during work hours for staff to volunteer.

UK employment law states that employees have the right to request a flexible working pattern and employers have a duty to consider the request, although they are not required to grant it.


Defining Terms

'Work-life balance options' provide employees the opportunity to both work and fulfil personal interests and responsibilities. The flexible working patterns should go beyond the statutory minimum that employers are required to provide, such as basic maternity, paternity and adoption leave.

Primary and Secondary answer requirements

ANSWERING YES

Companies must:

  1. describe any work-life balance options available, as set out in the rationale;

  2. explain how they inform their employees about the options;
  3. explain how they take into account the potential effects that flexible working patterns may have on co-workers; and
  4. explain the considerations given to longer-term impacts on individual career development.

ANSWERING NO

Companies must:

  1. explain why they do not or cannot answer YES to this question, listing the business reasons, any mitigating circumstances or other reasons that apply.

Companies may:

  1. describe any flexibility that exists, even if it does not meet the specifications for answering YES; and
  2. mention any future intentions regarding this issue.

ANSWERING NOT APPLICABLE

Companies must:

  1. confirm that they are made up of directors only and have no employees.

DON'T KNOW is not a permissible answer to this question.


NO ANSWER YET is only permissible under extraordinary circumstances and then for only a limited period.

YES

We moved away from a physical head office three years ago and haven't looked back.

As well as making a huge cost saving for the company, this move has meant new work patterns. Staff work from home at the hours and in ways that suit them. No one has to travel daily, which frees up time and money. We do meet up regularly to have team meetings and so maintain healthy and personal communication. We have all our company data hosted and backed up remotely, so as well as individuals following data security procedures, we have another level of data security in place. Our telephone service is managed by a third party, which means staff can choose how and where and when calls are routed to them.

Care and focus are also required to make sure that in a virtual set- up the MD has time to keep track of individual needs and development as well as that of the team. Emma sets aside time for 1-2-1 as well as group face-to-face and Skype sessions.

Colleagues are also encouraged to set up and maintain effective peer support mechanisms: these will be via remote methods as well as additional in person sessions.

We are all certain that these work practices have made us work more efficiently and that we have all achieved a far healthier work-life balance. All staff are encouraged to manage their work time so they have the opportunity (and energy) to pursue other interests (non vocational, such as music making, bread making, home brewing) and to develop their professional skills by attending training or any other personal development opportunities. DU will always consider contributing to the costs of vocational personal development and where it is business critical will pay for it without question.

Remote working is highly recommended, (for business, body and soul reasons) but don't underestimate the time needed to adjust and 'bed down' new and appropriate working practices.

Submit a comment and/or challenge the accuracy of this information:

(1 = v poor, 2 = poor, 3 = ok, 4 = good, 5 = v good)

If you believe the information provided in this answer is inaccurate, misleading or incomplete, please use this form to say so and an investigation will be initiated. You will need to tick the box below and provide an email address. Your challenge will be sent directly to SEE Ltd. Your email address will not be passed on or made known to the company without your permission.

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Yes No Don't know No answer yet Not applicable