Description of business

As tackling climate change, reducing carbon emissions, controlling energy costs and promoting energy conservation have moved towards the top of the business, politics and society agendas, demand for energy efficiency products and services has grown.

Since Eaga’s establishment in 1990 we've been at the forefront of environment, energy efficiency and social justice agendas across the UK, with operations in Canada, India and Ireland.

Eaga operates across a broad spectrum of markets, although the services we offer address the fundamental challenges of climate change and/or social inclusion. We have specialised in delivering large scale programmes for two decades, with capacity that serves thousands of customers across the country every single day.

As the UK’s leading provider of residential energy efficiency solutions, Eaga’s activities reduce carbon emissions by more than one tonne in the average home. We insulate a quarter of a million homes and fit more than 50,000 energy efficient central heating systems across the country every year. We are also pioneering renewable energy technologies such as solar thermal and air source heat pumps, and are leading on the development of future technologies in large-scale service delivery.

We're a co-owned business with more than 5,000 Partners (our employees) in over 50 locations. We are proud to deliver outstanding customer service and central to our success is solid commitment to the principles of employee ownership and our strong corporate and social values.

Business vision

Our vision is to lead the support services sector in the delivery of products and services that tackle environmental, energy efficiency and social justice challenges.

Business aims

To lead the support services sector in the delivery of products and services that tackle environmental, energy efficiency and social justice challenges.

To demonstrate that we care for our Partners, customers and communities with integrity, respect and enthusiasm.

Business philosophies and beliefs

We are a unique, values-driven co-owned business, and care for our Partners, customers and communities with integrity, respect and enthusiasm.

Business Values

• We are a winning team


• We are customer focused


• We are dedicated to continuous improvement


• We have a sense of urgency


• We act responsibly and safely


• We are professionals


• We embrace change and will maintain a sense of fun

Eaga operates across a broad spectrum of markets, although the services we offer all address the fundamental challenges of climate change and social inclusion. We have a proven infrastructure that has driven our ability to deliver large scale programmes for the last two decades, with a delivery capacity that serves thousands of customers across the country every single day.

Climate Change

As the UK’s leading provider of residential energy efficiency solutions, Eaga’s activities reduce carbon emissions by more than a tonne in the average home. We insulate a quarter of a million homes and fit more than 50,000 energy efficient central heating systems across the country every year.

We are also pioneering renewable energy solutions such as solar thermal and air source heat pumps, and are leading on the development of future technologies.

We have a history of devising, developing and delivering innovative environmental products, and rolling them out at scale nationwide. For example, the Eaga Showersmart has been installed in hundreds of thousands of homes in the UK, a unique device that helps householders to save water and save energy, making a real impact on climate change in the process.

Social Inclusion

Since 1990, Eaga has delivered to some of the most vulnerable homes in society. We have helped reduce fuel poverty, provide greater warmth and comfort and have boosted incomes to millions of families across the UK. Our experience in identifying those most vulnerable, understanding how to meet their needs and providing real solutions that make a lasting difference is both substantial and proven across many years.

Through Schemes such as Warm Front, the Digital Switchover Help Scheme, the Home Energy Efficiency Scheme (HEES) and Benefit Entitlement Check, we remain a force for social inclusion today, serving customers with high demands but low expectations, and making sure that our focus on service excellence never wavers.

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Community Relations

Community Relations is about a business in a social and economic context. A business can strongly influence the quality of life not only for employees, but also for the wider community in which it operates. It is recognised that a sustainable community promotes sustainable business.

Corporate Governance

Corporate governance is about how a business is structured and whether rights, responsibilities and duties are clearly set out and understood. These issues are critical in maintaining accountability and providing strong decision-making functions.

This section provides an opportunity for a company to indicate how it remains honest, transparent, equitable and reputable in its conduct. These objectives are relevant to any business whether large or small.

Donations and Payments

To whom and exactly how companies make donations and payments, including those to charitable organisations, professional associations and government, are extremely complex issues. It is important that companies disclose their corporate donations, publish their payments and explain what they hope or expect to receive in return.

Environment

Natural resources are vital to sustain our lives and lifestyle. This section looks at the impact business operations have on the physical environment. It is not always easy to address the challenges, but companies have the opportunity to show the problems they face and how they tackle them.

Human Rights

This section is about how businesses ensure that their operations do not violate the fundamental rights of individuals and communities at home or abroad. Businesses have the opportunity to examine this issue with regards to their own practices, supply chains and business relationships.

Marketplace Ethics

This section is about how businesses handle consumer rights and wider welfare issues. Many of the questions cover areas where there is a fair amount of legislation and regulation: it is an opportunity for businesses to show how they go beyond a legal minimum to address ethical issues in the marketplace.

Workforce

It is widely acknowledged that people are the most valuable asset to any business. In this topic, the questions are addressing the treatment of workforce. It is quite diverse but the focus is on promoting a fair, equitable, honest and supportive work environment.